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Moovel North America, LLC

Privacy Policy

At moovel, we know your privacy is very important to you, so please take the time to carefully read our privacy policy (this “Privacy Policy”) here. This Privacy Policy is designed to help you understand the types of information that we collect, how we use and share the information and how the information is protected. This Privacy Policy does not apply to the practices of third parties who may provide services or features on our sites or apps or for data that has been aggregated or anonymized. If you do not agree with this Privacy Policy and our related practices, do not download, register with or use this application or our mobile services. By downloading, registering with or using our application(s) or services you understand and agree to this Privacy Policy.


  • When we say “we,” “our,” or “moovel”, we mean the company moovel North America, LLC dba moovel North America.
  • When we say “you” or “your”, we mean the individuals or organizations that have visited our site or used our applications.
  • When we say “site” or “website”, we mean
  • When we say “services,” we mean our mobile or web applications.


Your Consent

  • When you provide us with your personal information, you consent and agree to our use and disclosure of your personal information in accordance with this Privacy Policy. The personal information that we collect about you will be with your consent, by accepting this Privacy Policy or by accepting the Terms & Conditions within our applications when initiating an account. To the extent permitted by law, your consent may be implied or express. We may collect personal information directly from you by phone, fax, or email, through your use of our products and services.
  • You may choose not to provide some or all of your personal information to us, but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would otherwise expect from us.


Types of Information We Collect

  • When you register for and use our services we collect the information that you give to us. This may include information like your name, email address, phone number, date of birth, country of residence, language, and time zone.
  • We also collect and process information about your use of our services. This can include information about your device, your location, your interaction with our services and other content with product purchases, your service use history, your customer service requests.
  • When you use our services we may collect specific information about your device, and across your devices, such as the product model, serial number, operating system, device settings, device performance, Internet service provider, IP address and other unique identifiers.
  • With your consent, we may collect and process information about your location. When we have your location information, we use it to tailor our services to better serve you and our transit partners.
  • This could include payment information, such as your credit card number, account authentication information and contact information like your billing and shipping address.


How We Use Your Information

We use the information that you give to us, and the information we otherwise collect from you, to deliver, maintain and improve our services, provide marketing materials, or offer new services. We also use this information to provide you with services that you request, develop new services, suggest personally relevant features, offer you customized content, provide you with tailored advertising, protect moovel and our users, and investigate and prevent activities that are potentially illegal or that violate our user agreements or terms of use. Whenever you contact us, we use the information that you provide to us to help resolve issues you might be having when you use our services. We also use information, such as your email address, to respond to you when you contact us, to let you know about changes to our policies and terms, including, but not limited to, this Privacy Policy, to let you know about changes or improvements to our services, and to inform you about other services that we offer provided that you opt in to receiving such information.

Location Data Note: you can choose to share your location (GPS) data to access the most accurate mobility options available to you. To enable this feature you first need to allow the application to access location services on your mobile device. We only collect the location determined by your device if the application is open you’ve chosen to share access.

We may use cookies, or other similar technologies, on some of the features of our services. Cookies are small files that are typically downloaded to the browser application on your device. Cookies help us to ensure the safety and smooth functioning of certain features of our services and they also help us to collect information about your user preferences. We sometimes use information collected from cookies to improve your user experience and the quality of our services. For example, by saving your user preferences, we may be able to customize our services in ways that you prefer. You may be able to disable cookies in your browser settings or set your browser to alert you when cookies are being used. If you disable cookies, you may not be able to use all of the features of our services. Some web browsers may transmit “do not track” signals.

We currently do not take action in response to these signals. As you visit our website or use our services, we, through our use of third-party analytics providers, if any, collect information such as, or through the use of cookies, web beacons, software development kits (SDKs), and similar technologies to collect and analyze crash reports, keep track of what content or ads you view, how long you spend on different pages, how you arrived on a particular page and how you respond to the ads we show you. Analytics providers may combine the information they collect from our services with other information they collect from other sites and services. The practices of these third-party analytics providers are governed by their own privacy policies. For questions regarding these vendors, please reach out to us at


Information Security

We have implemented administrative, physical and technical security measures that are designed to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. However, you should understand that, despite our best efforts, no security can be guaranteed as impenetrable. In the event of a data or system breach, we will notify our affected customers and the appropriate data protection authorities within legally allowable time limits. For more information about our security program please email us at


Information About Children

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.


Your California Privacy Rights

California Civil Code Section 1798.83 permits users of our services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to



This website and our services may contain links to third-party sites. If you click on one of those links, you will be taken to sites that we do not control. This Privacy Policy does not apply to the practices of third-party sites. You visit any third-party sites at your own risk and, therefore, should read their third-party privacy policies carefully.


Disclosure of Your Information

We may disclose aggregated and anonymized information about our users without restriction. In addition, we may disclose personal information that we collect from you, or that you provide to us, in the following ways:

  • We share information with transportation service providers in order for you to use their services and to support their management and enforcement process(es).
  • To the extent that we separately contract for third-party services as a component of our services (e.g. payment processing), we may share your information as necessary for such third-party to perform its services.To the extent that we separately contract for third-party services as a component of our services (e.g. payment processing), we may share your information as necessary for such third-party to perform its services.
  • We share information with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of moovel’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information is among the assets transferred. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of moovel, our customers or others.
  • Where required or permitted by law, we may share your Personal Information with our related companies, our business partners, law enforcement, regulatory bodies or others.
  • In any other way with your prior consent.


Other Information

Our sites and servers are hosted and located in the United States. If you reside outside the United States and are utilizing our services while visiting the United States, the laws of the jurisdiction where the services are provided will govern. By visiting our sites and using our services, and by giving us your information, you consent to such data collection as outlined above. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a PIN or password for access to certain parts of our services, you are responsible for keeping this information confidential. We ask that you do not share this information with anyone.


Accessing and Correcting Your Personal Information

You can review and change your personal information by logging in and visiting your account profile page or sending a request to customer service. If you would like us to remove your information from our system, please send a request to customer service via our mobile application or send an email to


Changes to Our Privacy Policy

moovel may modify the terms of this Agreement from time to time, including, but not limited to, the attached Privacy Policy. Any modification shall be effective when moovel publishes updates or modification (via our website or update through the App) and you subsequently use the App.

Have Questions?

Here at moovel we strive to be a resource for you and your team. If you have any comments, questions, or concerns please click the contact us button below and we will route your information to one of our security representatives.