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moovel Partners with Caltrain to Launch Mobile Ticketing Platform

13 February 2018

Caltrain Mobile, powered by moovel, gives Bay Area commuters the opportunity to purchase fares anytime anywhere on their smartphones

PORTLAND, Ore. – February 13, 2018 – moovel North America, the leading provider of public transit mobile ticketing and fare validation solutions, today announced the launch of Caltrain Mobile, a mobile application designed to provide a more convenient and accessible ticketing solution for Caltrain, the commuter rail service along the San Francisco Peninsula and Santa Clara Valley. Powered by moovel, Caltrain Mobile gives Caltrain’s estimated 65,000 daily weekday riders an opportunity to easily purchase, store and access fares directly on their smartphones.

Through Caltrain Mobile, riders are also able to access MuniMobile & VTA EZfare ticketing apps, both powered by moovel. This integration of apps helps commuters, occasional riders and tourists make easy connections through Santa Clara, San Mateo and San Francisco counties. In addition, Caltrain uses moovel’s mobile ticketing management system (TOMS) to support a diverse range of back-end services, including accounts, orders, ticketing, and real-time reporting.

“Our goal is to give our riders a more convenient way to purchase their tickets and simplify the travel experience. By partnering with moovel, we are able to deliver the very best in mobile ticketing for passengers,” said Jeannie Bruins, Chair of Caltrain’s Board of Directors. “Silicon Valley is widely recognized as the leading technology hub and we are excited to provide our riders with an intuitive application and user interface that brings innovation to the transit experience to help make their trip more convenient.”

With this partnership, Caltrain joins the growing list of transportation providers who have chosen moovel to implement advanced mobility solutions. moovel works with 16 transit agencies in the United States and has more than 3.7 million users worldwide.

With Caltrain Mobile, Caltrain customers now have access to:

  • 24/7 Purchasing Capabilities- Purchase fares directly on mobile devices at any time, without waiting in line at a ticket vending machine;
  • Multi-ticket Options- Users are able to buy and access multiple tickets and passes from one phone, making travel simple for families and friends who are traveling together;
  • Secure and Reliable- Full compliance with Payment Card Industry Data Security Standards for secure mobile transactions;
  • Multi-Transit Ticketing- Direct links to access and purchase tickets through the MuniMobile & VTA EZfare ticketing apps to make the multi-trip experience more integrated, seamless and easy

“As a unified transportation system, Caltrain is a vital and trusted facilitator of travel on the San Francisco Peninsula. With the availability of Caltrain Mobile, we’re able to give riders more ticket purchasing options,” said Nat Parker, CEO of moovel North America. “We are excited to partner with Caltrain to enhance the mobility experience and work together to advance to a more connected future.”

About Caltrain

Owned and operated by the Peninsula Corridor Joint Powers Board, Caltrain provides commuter rail service from San Francisco to San Jose, with limited commute service to Gilroy. Caltrain enjoyed more than five years of consecutive monthly ridership increases, surpassing more than 65,000 average weekday riders. While the Joint Powers Board assumed operating responsibilities for the service in 1992, the railroad celebrated 150 years of continuous passenger service in 2014. Planning for the next 150 years of Peninsula rail service, Caltrain is on pace to electrify the system, reduce diesel emissions by 97 percent by 2040 and add more service to more stations.